How to go through KYC (Know Your Customer) and get your account verified for trading
We will need some details from you before verifying your account to trade with a bank transfer. Don't worry, it only takes a few minutes and approval is instant.
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Get documents ready
For this you will need:
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| Fill in your basic details |  |
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Enter your residential address as per the proof attached by you.
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ID Proof & Upload selfie - Select the type of ID proof you want to upload along with issuing country.
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In case you are using a desktop, you will be prompted either to upload the documents through phone or desktop. |
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If you wish to submit through phone, an email or QR scan option will be provided. |
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That's it!
Approval is usually instant.
We will send you the final KYC Approval status on your registered email id. |
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Comments
28 comments
Why do you need ID, SSN, and all of this personal information? Doesn't this potentially compromise customer's personal data and put them at risk of Identity Fraud?
Liveness check doesn't work. Will you guys get this fixed? So much headaches with you guys!
I can't setup my profile for kyc, it's not bringing out my country(Nigeria🇳🇬)
Why is it taking forever to verify???
What's wrong with verify.....Waiting 36h.....
I can't set up my Country Nigeria... It's only displaying United States of America
For me also it's taking forever to get a ticked reponded.. i put it almost a week ago.. and did not get a response except that the team will get back to me in 24 hours.. they (Transak) are pretty shity at keepeng their customers.
Why my country name is not showing
Kyc is not completing after submitting ID and no email gets sent to me with the link
KYC does not complete set up. After submitting ID it states an email with link will be sent. But, NO email ever comes in.
where to click to pass verification?
Kyc is not completing after submitting ID????
My KYC was pending for 1 day and after I submitted a ticket, I got a response within 30 minutes. That's impressive!
How can I register an address from a different country? I can select a different country for a cell phone number but not for the personal info
Hi, my KYC was pending over 24 hours and submitted a ticket and ticket has been there for 4 hours, but still didn't get response, would somebody take a look?
https://support.transak.com/hc/en-us/articles/360020474317/comments/5052025346321
Hi
Where do I go to finish KYC setup?
everytime i try to up date my id the option for this is unavailable. how can i resolve this
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How can i reapply for the kyc? My application was rejected for unknown reason.
Is my application rejected?
I submitted my passport all my personal information I’m just trying to figure out why it doesn’t allow me to purchase XRP no
Yes Please
Darwen cajes ayuban
I request resubmission of my kyc
i can't verify my id it keeps saying it is blurry or can see my face
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I can't verify my photo (selfie), it always says that it cannot verify the face. I tried with multiple devices and browsers always fails.
During the selfie (screen with the oval) it seems to identify a face, but when it goes back to KYC process it says it cannot recognise/veirify the face
As for the phone verification, the taking photo of id is going ok, but during the face recognition the application does show only frame for face (it seems that there is no connection to camera). Pc camera has not adequate quality, id has small letters and it is glance. YOU KYC implementation is half-broken. I think you at should allow attachment of document scan at least (for document check procedure) to make procedure less troublesome. Â
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