# Transak Help Center

> Hi, how can we help?

## Customer Help Center

- [Unable to see Crypto in My Wallet](https://support.transak.com/en/articles/12578112-unable-to-see-crypto-in-my-wallet.md): If you’ve received an order completion email from Transak but can’t see the crypto in your wallet, follow the steps below.
- [Unable to see Crypto on Trustwallet though its success on blockchain](https://support.transak.com/en/articles/12578048-unable-to-see-crypto-on-trustwallet-though-its-success-on-blockchain.md): Though its successfully completed from Transak
- [Unable to see Crypto on Phantom wallet though its success on blockchain](https://support.transak.com/en/articles/12578071-unable-to-see-crypto-on-phantom-wallet-though-its-success-on-blockchain.md): Though its completed from Transak
- [Transak KYC Help Center](https://support.transak.com/en/articles/12265077-transak-kyc-help-center.md)
- [How to enable camera permission for KYC?](https://support.transak.com/en/articles/9881349-how-to-enable-camera-permission-for-kyc.md)
- [How to submit KYC at Transak](https://support.transak.com/en/articles/7846036-how-to-submit-kyc-at-transak.md)
- [Unable to login via OTP?](https://support.transak.com/en/articles/12871412-unable-to-login-via-otp.md): Secure, Hassle-Free Authentication Process, Enhanced Security With Simple Verification
- [Countries and Crypto Supported by Transak](https://support.transak.com/en/articles/7846056-countries-and-crypto-supported-by-transak.md)
- [Buying Crypto at Transak](https://support.transak.com/en/articles/7846055-buying-crypto-at-transak.md)
- [How to make payment using Google Pay](https://support.transak.com/en/articles/7846039-how-to-make-payment-using-google-pay.md)
- [How can I change my bank account details?](https://support.transak.com/en/articles/7846047-how-can-i-change-my-bank-account-details.md)
- [How to delete card details from the widget?](https://support.transak.com/en/articles/8492505-how-to-delete-card-details-from-the-widget.md)
- [Payment methods, fees and limits](https://support.transak.com/en/articles/7846060-payment-methods-fees-and-limits.md)
- [How to add new card on transak](https://support.transak.com/en/articles/7846041-how-to-add-new-card-on-transak.md)
- [Why was i charged with High Fees?](https://support.transak.com/en/articles/11176542-why-was-i-charged-with-high-fees.md)
- [Payment Methods & Processing Time](https://support.transak.com/en/articles/7846059-payment-methods-processing-time.md): Payment processing times are differ based on currency, country of residence and payment method used.
- [Credit and Debit Card Payments through Transak](https://support.transak.com/en/articles/7846061-credit-and-debit-card-payments-through-transak.md)
- [Security and safety: Frequently asked questions](https://support.transak.com/en/articles/12265193-security-and-safety-frequently-asked-questions.md): Explore our FAQs to discover answers to frequently asked questions, addressing common queries about security measures and fraud prevention. Gain insights and assurance regarding the safety of your ...
- [Deleted my account, what will happen to my personal information?](https://support.transak.com/en/articles/9167926-deleted-my-account-what-will-happen-to-my-personal-information.md)
- [What is Offramp and how does it work on Transak](https://support.transak.com/en/articles/7846035-what-is-offramp-and-how-does-it-work-on-transak.md)
- [KYC Process for Offramp](https://support.transak.com/en/articles/7846033-kyc-process-for-offramp.md)
- [Offramp - How do i find transaction hash once i have sent crypto?](https://support.transak.com/en/articles/9614853-offramp-how-do-i-find-transaction-hash-once-i-have-sent-crypto.md)
- [How to connect Transak chat support for offramp refund related queries?](https://support.transak.com/en/articles/12597089-how-to-connect-transak-chat-support-for-offramp-refund-related-queries.md)
- [How to Request a Refund to a Preffered Wallet Address \(Off-Ramp Orders\)](https://support.transak.com/en/articles/15644338-how-to-request-a-refund-to-a-preffered-wallet-address-off-ramp-orders.md)
- [What is Transak?](https://support.transak.com/en/articles/7846057-what-is-transak.md)
- [How can I cancel my existing order? \(Video\)](https://support.transak.com/en/articles/7846050-how-can-i-cancel-my-existing-order-video.md)
- [How to view Order id / Order history](https://support.transak.com/en/articles/7846049-how-to-view-order-id-order-history.md)
- [I received more/less Cryptocurrency than the estimated amount in my order?](https://support.transak.com/en/articles/7846046-i-received-more-less-cryptocurrency-than-the-estimated-amount-in-my-order.md)
- [Wallets for cryptocurrency](https://support.transak.com/en/articles/7846043-wallets-for-cryptocurrency.md)
- [Unable to see crypto in my wallet for a Metamask user](https://support.transak.com/en/articles/7846038-unable-to-see-crypto-in-my-wallet-for-a-metamask-user.md)
- [What to do if my account has been suspended?](https://support.transak.com/en/articles/8238806-what-to-do-if-my-account-has-been-suspended.md): Internal check failed
- [How do i import tokens on Metamask](https://support.transak.com/en/articles/8277922-how-do-i-import-tokens-on-metamask.md)
- [I have a refund Query!](https://support.transak.com/en/articles/8420503-i-have-a-refund-query.md)
- [Onramp & Offramp On Helio Wallet](https://support.transak.com/en/articles/9202602-onramp-offramp-on-helio-wallet.md)
- [MATIC → POL Migration Effective September 4th, 2024](https://support.transak.com/en/articles/9819335-matic-pol-migration-effective-september-4th-2024.md): Upcoming migration of the Polygon network from MATIC to the new POL token.

## Partner Help Center

- [How do I find my staging and production API keys?](https://support.transak.com/en/articles/7845962-how-do-i-find-my-staging-and-production-api-keys.md)
- [How to set the partner fee?](https://support.transak.com/en/articles/7845961-how-to-set-the-partner-fee.md)
- [I'm passing parameters in the query but they're being ignored](https://support.transak.com/en/articles/7845960-i-m-passing-parameters-in-the-query-but-they-re-being-ignored.md)
- [How to update our webHookUrl](https://support.transak.com/en/articles/7845959-how-to-update-our-webhookurl.md)
- [How to display your call price \(e.g 1 USD = 0.9453 USDT \) on our front end?](https://support.transak.com/en/articles/7845958-how-to-display-your-call-price-e-g-1-usd-0-9453-usdt-on-our-front-end.md)
- [How can we pass onClose event handler to the widget?](https://support.transak.com/en/articles/7845956-how-can-we-pass-onclose-event-handler-to-the-widget.md)
- [Is there a way to remove the chat button in the widget?](https://support.transak.com/en/articles/7845955-is-there-a-way-to-remove-the-chat-button-in-the-widget.md)
- [Is it possible to exchange fiat for crypto via the REST API?](https://support.transak.com/en/articles/7845954-is-it-possible-to-exchange-fiat-for-crypto-via-the-rest-api.md)
- [How to prevent a user from editing the walletAddress?](https://support.transak.com/en/articles/7845953-how-to-prevent-a-user-from-editing-the-walletaddress.md)
- [If we set isDisableCrypto : true, is it possible that it will always show the result in USD when the first input is in EUR.](https://support.transak.com/en/articles/7845952-if-we-set-isdisablecrypto-true-is-it-possible-that-it-will-always-show-the-result-in-usd-when-the-first-input-is-in-eur.md)
- [Can we send metadata to the widget that the web-hook will respond to this metadata and be able to match the operations?](https://support.transak.com/en/articles/7845951-can-we-send-metadata-to-the-widget-that-the-web-hook-will-respond-to-this-metadata-and-be-able-to-match-the-operations.md)
- [Do users have to do KYC each time they make a transaction?](https://support.transak.com/en/articles/7845950-do-users-have-to-do-kyc-each-time-they-make-a-transaction.md)
- [Can we pass Transak third party KYC via API for users instead of them going through Transak's KYC process?](https://support.transak.com/en/articles/7845949-can-we-pass-transak-third-party-kyc-via-api-for-users-instead-of-them-going-through-transak-s-kyc-process.md)
- [I have two websites. Can I integrate in both websites with the same API\_KEY?](https://support.transak.com/en/articles/7845948-i-have-two-websites-can-i-integrate-in-both-websites-with-the-same-api_key.md)
- [Is KYC required on the STAGING environment?](https://support.transak.com/en/articles/7845947-is-kyc-required-on-the-staging-environment.md)
- [Is the Transak widget supported in any other languages than English?](https://support.transak.com/en/articles/7845946-is-the-transak-widget-supported-in-any-other-languages-than-english.md)
- [If a user makes a bank transfer how does Transak match it to the user?](https://support.transak.com/en/articles/7845945-if-a-user-makes-a-bank-transfer-how-does-transak-match-it-to-the-user.md)
- [Which Ethereum Testnet are you using?](https://support.transak.com/en/articles/7845944-which-ethereum-testnet-are-you-using.md)
- [Where can our customers reach for any complaints or queries?](https://support.transak.com/en/articles/7845943-where-can-our-customers-reach-for-any-complaints-or-queries.md)
- [How does Transak calculate prices and fees?](https://support.transak.com/en/articles/7845942-how-does-transak-calculate-prices-and-fees.md)
- [How do I integrate with Transak](https://support.transak.com/en/articles/7845940-how-do-i-integrate-with-transak.md)