Unable to See Crypto in Trust Wallet (even though transaction succeeded)
If your crypto purchase or deposit was confirmed as successful (on the blockchain) but it does not appear in your Trust Wallet app, here are a set of steps and troubleshooting tips you can follow.
1. Confirm on Blockchain Explorer
Use the transaction hash (TXID) that was provided to you.
Go to an appropriate blockchain explorer (e.g. Etherscan for ERC-20 / ETH, BscScan for BSC, etc.).
Paste your TXID and verify:
The transaction status is “Success”
The destination address matches your Trust Wallet address
The token / amount transferred is as expected
If on-chain you see the funds in your address, then the issue is on the wallet display side (not a loss of funds).
2. Ensure the Correct Network is Selected in Trust Wallet
One of the most common causes is viewing the “wrong” network or chain in Trust Wallet. For example:
If you bought an ERC-20 token, you must be on the Ethereum / ERC-20 network.
If it was a BSC (Binance Smart Chain) token, you need to view the BNB Smart Chain (or BSC) network in your app.
If it was a token on another chain (Polygon, Avalanche, etc.), ensure you have that chain enabled in your wallet.
In Trust Wallet:
Tap Settings → Networks / Chains (or similar) to make sure the chain is enabled.
Make sure that the token’s contract / chain is among the visible networks.
If the chain is not enabled by default, you may need to add / import that network (if Trust Wallet supports it) or toggle it visible.
3. Add / Enable the Token Manually
Sometimes Trust Wallet does not show a token automatically, especially for newer or less common tokens. To add the token manually:
In Trust Wallet, go to the “Assets” / “Tokens” list.
Click “+” or “Add Token”.
Choose the correct network (e.g. Ethereum, BNB Smart Chain, etc.).
Enter the token contract address, token symbol, and decimal places (if known).
You can find these details from the token’s official site or a block explorer.
Save / add it. After adding, your token balance should appear (if it is non-zero).
4. Refresh / Restart the Wallet App
Try a few basic refresh steps:
Pull down in the Assets / Wallet view to refresh the balances.
Close and reopen the Trust Wallet app.
If you're using a mobile device, ensure your app is updated to the latest version.
Check your internet / network connection.
5. Multiple Wallets / Accounts
If you have multiple wallets or identities in Trust Wallet:
Make sure you have selected the correct wallet/account (address) where you expected the funds.
Confirm the receiving address belongs to the wallet instance you are viewing.
6. Delay / Node Sync / Wallet Cache
In some cases, Trust Wallet’s underlying nodes or APIs may take time to sync or reflect the latest state:
Wait a few minutes (or even up to 30 minutes in rare cases), and retry.
If Trust Wallet has a “Rescan blockchain” or “Sync” option, use that if available.
Sometimes toggling the network off/on in settings and reopening helps re-sync balances.
7. When to Contact Support / Provide Details
If after the above steps you still cannot see your crypto, reach out to Trustwallet support with the following information:
Transaction hash (TXID)
Sending address and receiving address (your Trust Wallet address)
Token name / symbol / chain / network (e.g. ETH, BNB, etc.)
Amount transferred
Time / date of transfer
Screenshots of what you see in Trust Wallet (your assets list, any “Add Token” page, or empty balances)
Which version of Trust Wallet (iOS / Android and version) you are using