Customer Help Center
For our end-users seeking assistance
Blockchain & Crypto Wallets
Learn about different blockchain/crypto wallet standards supported at Transak
- Unable to see Crypto in My WalletIf you’ve received an order completion email from Transak but can’t see the crypto in your wallet, follow the steps below.
- Unable to see Crypto on Trustwallet though its success on blockchainThough its successfully completed from Transak
- Unable to see Crypto on Phantom wallet though its success on blockchainThough its completed from Transak
Transak On-Ramping
Crypto onramping means converting your regular (fiat) money, like USD, or EUR, into cryptocurrency.
Payment Methods on Transak
The guidelines how to make payment to purchase crypto in details
- How to make payment using Google Pay
- How can I change my bank account details?
- How to delete card details from the widget?
- Payment methods, fees and limits
- SEPA payment process
- How to add new card on transak
- Why was i charged with High Fees?
- Payment Methods & Processing TimePayment processing times are differ based on currency, country of residence and payment method used.
Account security and safety
Explore our FAQs to discover answers to frequently asked questions, addressing common queries about security measures and fraud prevention. Gain insights and assurance regarding the safety of your interactions with our services.
- Security and safety: Frequently asked questionsExplore our FAQs to discover answers to frequently asked questions, addressing common queries about security measures and fraud prevention. Gain insights and assurance regarding the safety of your interactions with…
- Deleted my account, what will happen to my personal information?
Transak Offramp Stream process
Instant Offramp allows users to sell their crypto and receive fiat instantly (typically within a minute) into their bank account, card, or supported payment method, depending on region and method used without visiting Transak widget.
FAQ
Everything you need to know to use Transak like a pro
- What is Transak?
- How can I cancel my existing order? (Video)
- How to view Order id / Order history
- I received more/less Cryptocurrency than the estimated amount in my order?
- Wallets for cryptocurrency
- Unable to see crypto in my wallet for a Metamask user
- What to do if my account has been suspended?Internal check failed
- How do i import tokens on Metamask
- I have a refund Query!
- Onramp & Offramp On Helio Wallet
- MATIC → POL Migration Effective September 4th, 2024Upcoming migration of the Polygon network from MATIC to the new POL token.