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Customer Help Center
For our end-users seeking assistance
33 articles
FAQ
Everything you need to know to use Transak like a pro
Bank Payment Processing Time
How can I check my order history? (Video)
What is Transak?
Countries and Crypto Supported by Transak
Buying Crypto at Transak
How can I access my Transak account from another device? (Video)
How do I log back into my Transak account?
How to buy ZIL with Transak
How can I cancel my existing order? (Video)
How to view Order id / Order history
Sell Cryptocurrency with Transak
How can I change my bank account details?
I received more/less Cryptocurrency than the estimated amount in my order?
Wallets for cryptocurrency
How to add new card on transak
How to make payment using Google Pay
Unable to see crypto in my wallet for a Metamask user
How to submit KYC at Transak
What to do if my account has been suspended?Internal check failed
How do i import tokens on Metamask
I have a refund Query!
How to delete card details from the widget?
Payment methods, fees and limits
Deleted my account, what will happen to my personal information?
SEPA processing time on Transak
Onramp & Offramp On Helio Wallet
MATIC → POL Migration Effective September 4th, 2024Upcoming migration of the Polygon network from MATIC to the new POL token.
How to enable camera permission for KYC?