Unable to See Crypto in Fantom Wallet (even though transaction succeeded)
If your crypto purchase or deposit shows as successful (on the blockchain) but does not appear in your Fantom / fWallet, here’s a guide to help you troubleshoot and resolve the issue.
1. Verify On-Chain via Block Explorer
Take your transaction hash (TXID).
Use a Fantom block explorer such as FTMScan (or another relevant explorer).
Paste your TXID and check:
The status is Success (or confirmed).
The “to” address matches your Fantom wallet address.
The token / amount is what you expected.
If the blockchain confirms the funds are in your address, then the issue is with visibility/display in the wallet, not a loss of funds.
2. Ensure You Are Using the Correct Network / Chain
Fantom Wallet (fWallet) works on the Fantom Opera mainnet. Fantom
Some users mistakenly send tokens on other networks (e.g. ERC-20, BEP-20) which will not reflect in the Fantom Wallet directly. If your funds were sent on another chain, you may need to bridge / swap them to the Fantom mainnet. Fantom
If you have tokens on ERC-20 or BEP-2, these must be bridged to Fantom Opera chain to appear in fWallet. Fantom
Make sure the wallet is set to the Fantom / Opera network.
3. Add / Enable the Token in the Wallet (if applicable)
While fWallet will generally detect native FTM balances, non-native or custom tokens may not appear automatically (especially less common ones). To ensure visibility:
In fWallet, go to “Assets / Tokens / Wallet” section.
Look for an option to “Add Token” or Enable / Manage tokens.
Input the token contract address, symbol, and decimal places as needed.
Save it. Once added, if there is a nonzero balance, it should show up.
If you are unsure of the token contract / decimals, get them from FTMScan or the token’s official documentation / website.
4. Refresh / Sync Wallet
Pull to refresh the balances in the wallet UI.
Close and reopen the app or browser extension.
Make sure your wallet app is updated to the latest version.
Check your internet / network connectivity.
If there is a “rescan blockchain” or “sync” option, use it (if available).
5. Confirm You Are Using the Correct Wallet / Address
If you have multiple wallets, accounts, or imported addresses, ensure you are connected to the same address that the funds were sent to.
Double-check the receiving address you provided matches the one shown in your Fantom wallet.
6. Wait for Propagation / Node Delays
Sometimes nodes or APIs behind the wallet take time to reflect the latest state:
Wait some minutes (or up to ~30 minutes in rare cases) and retry.
Switching network view off/on or toggling token visibility can sometimes force a refresh.
7. When to Escalate / Contact Support
If you have followed all steps above and still do not see your crypto, please contact Phantom Wallet Support Team "https://help.phantom.com/hc/en-us" the following for further investigation:
Transaction hash (TXID)
Sender address and Receiver (your Fantom) address
Token name / symbol / network / chain (FTM or other token)
Amount transferred
Date and time of transaction
Screenshots of what your wallet shows (empty balances or tokens list, any “Add Token” screen)
Version of Fantom Wallet / fWallet (mobile, web, extension, version number)