Transak provides a secure and seamless login experience using One-Time Passwords (OTP). Instead of managing traditional passwords, users can simply authenticate using a verification code sent to their email or mobile number. This method enhances both convenience and security.
Logging in With OTP
When logging in, users enter their email address or phone number. Transak then sends a unique OTP that must be entered to complete the authentication process. This OTP is valid for a short period and must be used exactly as received.
OTP Request Limit (1 OTP Per Minute)
As part of Transak’s security framework, users can request only one OTP per minute.
How It Works?
After requesting an OTP, users must wait 60 seconds before requesting another.
This prevents excessive requests and ensures fair, secure use of the system.
Message Displayed to Users
If a user tries to request another OTP within the same minute, they will see:
"You can request a new OTP after 1 minute."
Failed Attempts: 24-Hour Account Lock
To safeguard accounts from unauthorized access, Transak monitors OTP verification attempts.
How It Works?
Users have 4 attempts to enter the correct OTP.
After 4 consecutive failed attempts, the account is automatically locked for 24 hours.
This lockout mechanism protects users from potential brute-force or automated attacks.
Message Displayed to Users
If the account is locked due to repeated incorrect attempts:
"Your account has been locked due to multiple failed OTP attempts. You can try again after 24 hours."
Why These Measures Exist
These rules are part of Transak’s continuous effort to:
Maintain a high level of platform security
Prevent misuse or automated attacks
Ensure a stable and reliable authentication process
Make the login process safe for all users globally
Tips for a Smooth OTP Login
Ensure you can access your email or phone before requesting an OTP.
Wait a full minute before requesting another OTP.
Enter the OTP carefully to avoid lockout.
If your account gets locked, allow the full 24 hours before trying again.