Unable to see crypto in my wallet for a Metamask user

In case you are unable to view the balance in your wallet, follow the below process.

• This could be because of a Bad Network connection, we recommend trying after sometime or changing the internet connection
• If you are using the Metamask extension (desktop version) - Hard refresh your website and you should be able to view the balance
• Make sure the right network is selected basis the token you have purchased ( sample snapshot mentioned below)
• If you are using the Metamask app, pull the screen down to refresh the account

Web Extension View

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Mobile View

To Refresh your wallet on Mobile

Choose the correct account in case you have multiple

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Some additional useful links

How to add network on Metamask - Link

More FAQ's on Metamask - Link

In case you have followed the above however still unable to see crypto you make contact with Metamask here - Link