Transak

In case you are unable to view the balance in your wallet, follow the below process.

This could be because of a Bad Network connection, we recommend trying after sometime or changing the internet connection

If you are using the Metamask extension (desktop version) - Hard refresh your website and you should be able to view the balance

Make sure the right network is selected basis the token you have purchased ( sample snapshot mentioned below)

If you are using the Metamask app, pull the screen down to refresh the account

- This could be because of a Bad Network connection, we recommend trying after sometime or changing the internet connection
- If you are using the Metamask extension (desktop version) - Hard refresh your website and you should be able to view the balance
- Make sure the right network is selected basis the token you have purchased ( sample snapshot mentioned below)
- If you are using the Metamask app, pull the screen down to refresh the account

<b>Choose the correct account in case you have multiple</b>

How to add network on Metamask - <a href="https://metaschool.so/articles/how-to-change-add-new-network-metamask-wallet/" rel="nofollow noopener noreferrer" target="_blank">Link</a>

More FAQ's on Metamask - <a href="https://metamask.io/faqs/" rel="nofollow noopener noreferrer" target="_blank">Link</a>

In case you have followed the above however still unable to see crypto you make contact with Metamask here - <a href="https://metamask.zendesk.com/hc/en-us/requests/new" rel="nofollow noopener noreferrer" target="_blank">Link</a>

Unable to see crypto in my wallet for a Metamask user

Start Integration

Talk to Sales

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you