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What to do if my account has been suspended?
What to do if my account has been suspended?

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Updated over a week ago

What to do if my account has been suspended?

Why is my account suspended?

Sometimes, your account might be suspended to protect you from malicious activity.

We place the safety of our users first and we have will continue to put measures in place that protect our users from malicious actors and build out our investigative and threat assessment capabilities.

What should I do if my account has been suspended?

We understand that it can be frustrating. Please don’t worry, there are procedures in place for account recovery and in resolving any outstanding issues.

The process is outlined below:

  1. Get in touch with our Team ([email protected]) to get more information on the suspension

  2. Our Team will respond with instructions on how to re-activate your account

  3. Once you have provided the documentation and information, it will be reviewed in accordance in line with our internal Risk, Compliance and Security Policies, and we will update you in no more than 48 hours

Usually, an account suspension can be lifted by providing our team with additional information or verification documents.

Please note that occasionally, an account may be blocked that is completely outside of Transak’s control. We ask for your patience and understanding while we work with the external parties who are enacting the block to resolve the issue as quickly as possible.

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