Sometimes, your account might be suspended to protect you from malicious activity.

We place the safety of our users first and we will continue to put measures in place that protect our users from malicious actors and build out our investigative and threat assessment capabilities.

We understand this can be frustrating. At the moment, we are unable to reinstate suspended accounts. This decision is made in line with our internal Risk, Compliance and Security policies.

If reinstatement becomes possible in the future, we will let you know by email at the address registered with your Transak account. You don't need to submit a new request in the meantime.

A suspension of your Transak account does not affect your crypto wallet. You can continue to use your wallet with other services.

Occasionally, an account may be blocked for reasons outside Transak's control. In those cases, we work with the external parties involved to resolve the issue as quickly as possible.