What You'll Need ✅
📧 Access to your registered Transak email (for OTP)
👛 The wallet address you want your refund sent to
🏦 Know your wallet type — is it a private wallet (like MetaMask or Trust Wallet) or an exchange wallet (like Binance or Coinbase)?
Step-by-Step Guide
Step 1 — Log in to Transak
Go to global.transak.com
Enter your registered email address → you'll receive a one-time password (OTP) in your inbox → enter it to log in.
💡 Make sure you use the same email you used when placing your original order.
Step 2 — Click on the Sell Tab
Once you're logged in, look for the Sell tab at the top and click on it.
Step 3 — Start a New Order
Select your crypto asset and click Continue.
ℹ️ Don't worry — this is just to access the refund settings. You won't be charged or lose any funds.
Step 4 — Change Your Refund Destination
On the next screen, you'll see an option that says "Refund to source wallet".
👉 Untick this box — this tells us you want the refund sent somewhere else.
Step 5 — Add Your Wallet Address
Click "Add a different wallet address" and:
Choose your wallet type:
🔑 Private wallet — e.g. MetaMask, Trust Wallet, Phantom
🏦 Exchange wallet — e.g. Binance, Coinbase, Kraken
Enter your wallet address carefully — double-check it before proceeding!
⚠️ Please make sure the wallet address is correct. Refunds sent to a wrong address cannot be recovered.
⚠️ Incase if it shows invalid wallet address, please use an alternate wallet address.
Step 6 — Confirm & You're Done!
Review your details and confirm the order.
Our team will verify your wallet address and send the refund within ⏱️ 48 hours.
You'll receive an update via email once it's processed.