How long will it take for a refund to be processed?
How long will it take for a refund to be processed?
Typically, all refunds are processed by Transak within 24hrs however your bank may take 5 to 7 working days to settle it to your source account.
7 Business days have passed but I cannot see the refund in my account
7 Business days have passed but I cannot see the refund in my account
Oops sorry to hear that, please note Transak processes refund within 24hrs however your bank may take 5 to 7 days to settle it to your source account. If you still wish speak to us, you may reach out to our support team on Chat and we will look into your case.
Can I get a refund to a different bank account?
Can I get a refund to a different bank account?
Due to company policy, the refund will be issued to the source account only.
Can I get the Offramp refund to a different wallet address?
Can I get the Offramp refund to a different wallet address?
Due to company policy, the refund will be issued to the source wallet only.
My transaction failed, but I did not receive a refund.
My transaction failed, but I did not receive a refund.
For card payments, when a transaction fails, you are not debited, In case there is a debit, please reach out to your bank or card helpline to find more information
For bank transfers: If you have made a bank transfer for a failed transaction, we will process the refund as soon as it reaches our accounts. The refund may take up to 5 to 7 business days.