How long will it take for a refund to be processed?
How long will it take for a refund to be processed?
Typically, all refunds are processed by Transak within 24hrs however your bank may take 5 to 7 working days to settle it to your source account.
7 Business days have passed but I cannot see the refund in my account
7 Business days have passed but I cannot see the refund in my account
Oops sorry to hear that, please note Transak processes refund within 24hrs however your bank may take 5 to 7 days to settle it to your source account. If you still wish speak to us, you may reach out to our support team either on Chat or email at [email protected], and we will look into your case.
Can I get a refund to a different bank account?
Can I get a refund to a different bank account?
Due to company policy, the refund will be issued to the source account only.
Can I get the Offramp refund to a different wallet address?
Can I get the Offramp refund to a different wallet address?
Due to company policy, the refund will be issued to the source wallet only.
My transaction failed, but I did not receive a refund.
My transaction failed, but I did not receive a refund.
For card payments, when a transaction fails, you are not debited, In case there is a debit, please reach out to your bank or card helpline to find more information
For bank transfers: If you have made a bank transfer for a failed transaction, we will process the refund as soon as it reaches our accounts. The refund may take up to 5 to 7 business days.