Welcome to Transak’s KYC Help Center. This page provides clear guidance on verifying your identity through our KYC process to unlock access to our platform. Whether you're just getting started or facing issues, we’ve got you covered.
Section 1: Getting Started 🏁
What is KYC and Why is it Required at Transak?
Know Your Customer (KYC) is a regulatory requirement to verify a user's identity, protect financial systems, and prevent fraud and illegal activities. At Transak, KYC ensures secure transactions, enhances user trust, and enables compliance with global regulations like AML laws.
Overview of KYC Levels
Lite KYC:
Name, mobile number, DOB, and billing address
No document upload required
Verified through an automated risk engine
Ideal for smaller transactions
~30 seconds to onboard
Standard KYC:
Full personal information
ID and address proof document upload required
Includes liveness check
~10 minutes to onboard (Can take upto 4 hours)
For transactions up to $20,000
Enhanced KYC:
Requires additional financial documents and source of funds
Suitable for high-value or high-risk accounts
Compliance and risk team review
~1 day to onboard (Can take upto 48 hours)
For transactions of $75,000 or higher
Quick Preparation Checklist
Make sure your information matches your official documents
Keep your ID and address proof handy (for Standard/Enhanced KYC)
Ensure good lighting for photo submissions
Use a mobile device with a working camera
Expected Processing Times
Lite KYC: ~30 seconds
Standard KYC: Up to 10 minutes
Enhanced KYC: Up to 24 hours
Section 2: Document Requirements & Guidelines 📄
Accepted Documents by Region
Please refer to Entrust Supported Documents for a detailed country-wise list of accepted IDs.
Document Quality Standards
Clear, well-lit images
Entire document visible (no cut-off edges)
No reflections or obstructions
Step-by-Step Photo Guide
Use a flat surface with good lighting
Avoid glare and shadows
Ensure all information is legible
Hold your ID steady and straight
Format Requirements
File Types: JPG, PNG, or PDF
Size: Less than 10MB
High-resolution images only
Section 3: Verification Process Walkthrough 🔄
Lite KYC
Basic Details
Standard KYC
Submit photo ID (Passport, Driver’s License, or National ID)
Upload Proof of Address (Bank Statement, Utility Bill, dated within 3 months)
Complete liveness check using mobile camera
Enhanced KYC
Triggered for high-value users or specific regions
May include:
Additional personal or financial info
Proof of income or source of funds
Manually reviewed by compliance
Tips for Liveness Check
Ensure proper lighting
Follow on-screen instructions
Don’t wear glasses or hats
Remain still and centered
Section 4: Troubleshooting & Error Resolution 🛠️
Common Rejection Reasons
Blurry or unclear ID image
Mismatched or incomplete info
Expired or unsupported document
Missing parts of ID (e.g., front but no back)
Documents tampered or altered
Multiple conflicting submissions
Technical Issues
Ensure browser is updated
Use Chrome or Safari for best performance
Enable camera permissions
Switch to another device if needed
Device-Specific Tips
Restart device and clear browser cache
Check internet connection stability
Section 5: Regional & Compliance Information 🌍
Country-Specific Requirements
Varying document types and formats by country
Refer to Entrust link for valid documents by region
Compliance Details
Adheres to AML and GDPR regulations
Enhanced KYC driven by risk and compliance framework
Section 6: Transaction Limits & Account Management 📈
KYC Level Limits
Lite KYC: Small transactions, great for Web3 games
Standard KYC: Up to $20,000 per transaction
Enhanced KYC: ~$75,000 or more per transaction
Checking Limits
Log in to your account dashboard and click on hamburger menu
View current limits under “My Limits”
Limit Reset Schedules
Limits may reset monthly or based on activity
Payment Method Specific Limits
Limits may vary by method (credit card, bank transfer, etc.) for more details' refer here: Link
Section 7: Security & Privacy 🔒
How We Protect Your Data