Welcome to Transak’s KYC Help Center. This page provides clear guidance on verifying your identity through our KYC process to unlock access to our platform. Whether you're just getting started or facing issues, we’ve got you covered.
Section 1: Getting Started 🏁
What is KYC and Why is it Required at Transak?
Know Your Customer (KYC) is a regulatory requirement to verify a user's identity, protect financial systems, and prevent fraud and illegal activities. At Transak, KYC ensures secure transactions, enhances user trust, and enables compliance with global regulations like AML laws.
Overview of KYC Levels
Simple KYC (Light KYC):
Name, mobile number, DOB, and billing address
No document upload required
Verified through an automated risk engine
Ideal for smaller transactions
~30 seconds to onboard
Standard KYC:
Full personal information
ID and address proof document upload required
Includes liveness check
~10 minutes to onboard (Can take upto 4 hours)
For transactions up to $20,000
Enhanced KYC:
Requires additional financial documents and source of funds
Suitable for high-value or high-risk accounts
Compliance and risk team review
~1 day to onboard (Can take upto 48 hours)
For transactions of $75,000 or higher
Quick Preparation Checklist
Make sure your information matches your official documents
Keep your ID and address proof handy (for Standard/Enhanced KYC)
Ensure good lighting for photo submissions
Use a mobile device with a working camera
Expected Processing Times
Simple KYC: ~30 seconds
Standard KYC: Up to 10 minutes
Enhanced KYC: Up to 24 hours
Section 2: Document Requirements & Guidelines 📄
Accepted Documents by Region
Please refer to Entrust Supported Documents for a detailed country-wise list of accepted IDs.
Document Quality Standards
Clear, well-lit images
Entire document visible (no cut-off edges)
No reflections or obstructions
Step-by-Step Photo Guide
Use a flat surface with good lighting
Avoid glare and shadows
Ensure all information is legible
Hold your ID steady and straight
Format Requirements
File Types: JPG, PNG, or PDF
Size: Less than 10MB
High-resolution images only
Section 3: Verification Process Walkthrough 🔄
Simple KYC
No documents required
Standard KYC
Submit photo ID (Passport, Driver’s License, or National ID)
Upload Proof of Address (Bank Statement, Utility Bill, dated within 3 months)
Complete liveness check using mobile camera
Enhanced KYC
Triggered for high-value users or specific regions
May include:
Additional personal or financial info
Proof of income or source of funds
Manually reviewed by compliance
Tips for Liveness Check
Ensure proper lighting
Follow on-screen instructions
Don’t wear glasses or hats
Remain still and centered
Section 4: Troubleshooting & Error Resolution 🛠️
Common Rejection Reasons
Blurry or unclear ID image
Mismatched or incomplete info
Expired or unsupported document
Missing parts of ID (e.g., front but no back)
Documents tampered or altered
Multiple conflicting submissions
Technical Issues
Ensure browser is updated
Use Chrome or Safari for best performance
Enable camera permissions
Switch to another device if needed
Device-Specific Tips
Restart device and clear browser cache
Check internet connection stability
Section 5: Regional & Compliance Information 🌍
Country-Specific Requirements
Varying document types and formats by country
Refer to Entrust link for valid documents by region
Compliance Details
Adheres to AML and GDPR regulations
Enhanced KYC driven by risk and compliance framework
Section 6: Transaction Limits & Account Management 📈
KYC Level Limits
Simple KYC: Small transactions, great for Web3 games
Standard KYC: Up to $20,000 per transaction
Enhanced KYC: ~$75,000 or more per transaction
Checking Limits
Log in to your account dashboard and click on hamburger menu
View current limits under “My Limits”
Limit Reset Schedules
Limits may reset monthly or based on activity
Payment Method Specific Limits
Limits may vary by method (credit card, bank transfer, etc.) for more details' refer here: Link
Section 7: Security & Privacy 🔒
How We Protect Your Data
Privacy Compliance
The General Data Protection Regulation (GDPR) is a regulation enacted by the European Union (EU) to protect the privacy and personal data of individuals within the EU and the European Economic Area (EEA).
It was adopted on April 27, 2016, and became enforceable on May 25, 2018. The GDPR significantly strengthens data protection rights, aiming to give individuals greater control over their personal data and to ensure that organizations handle this data responsibly.
How GDPR Protects Your Personal Data
GDPR ensures that companies handle personal data in a transparent, secure, and accountable way. It provides individuals with more control over their data, mandates that companies only collect necessary data, and requires that organizations ensure the privacy and security of that data through various technical and organizational measures.
If you are an individual (data subject) in the EU, or your organization processes data of EU citizens, understanding and complying with GDPR is crucial to protecting privacy and avoiding penalties.
Scope and Applicability
Global Reach: The GDPR applies to any company or organization that processes the personal data of individuals in the EU, regardless of whether the company itself is located within the EU. This means that businesses outside the EU must comply with GDPR if they offer goods or services to EU citizens or monitor their behavior within the EU.
Personal Data: The regulation defines "personal data" as any information that can identify a living individual, such as names, email addresses, phone numbers, social media posts, IP addresses, biometric data, etc.
How to Request Your Data Under GDPR
Make a written request: You can contact the organization by letter or email.
Contact the data protection officer: Many organizations have a Data Protection Officer (DPO) who can help with your request. You can find their contact information in the organization's privacy policy or "contact us" section.
Be specific: State which personal data you want to access, and whether you want it in electronic or hard copy.
Provide proof of identity: You may need to provide more than your name if the organization has records of other people with the same name.
Expect a response within one month: Organizations usually have one month to respond to a SAR.
Key Rights Under GDPR
Right to Access: Individuals have the right to request access to their personal data that an organization holds about them. This is often referred to as a Data Subject Access Request (DSAR). The organization must provide this information free of charge within 30 days of the request.
Right to Rectification: If an individual’s personal data is inaccurate or incomplete, they have the right to request that it be corrected or updated.
Right to Erasure (Right to be Forgotten): Individuals can request the deletion of their personal data when it is no longer necessary for the purposes it was collected, or if they withdraw consent and there is no other legal basis for processing.
Right to Restrict Processing: Individuals can ask an organization to limit how their data is used in certain situations (e.g., when they contest the accuracy of the data or object to its processing).
Right to Data Portability: This allows individuals to request that their personal data be provided in a structured, commonly used, and machine-readable format, allowing them to transfer it to another service provider.
Right to Object: Individuals have the right to object to the processing of their personal data under certain circumstances (e.g., for direct marketing purposes).
Rights Related to Automated Decision-Making: Individuals have the right to not be subject to automated decision-making (such as profiling) that produces legal effects or similarly significant impacts, unless explicitly authorized.
Right to data access
Right to correction and deletion
Right to withdraw consent